ABOUT US
Since launching in 2014 with the creation of the first shelf-stable cold brew, Minor Figures has focused on creating innovative, plant-based products for a more delicious future.
Our signature Barista Oat range can be found on the bar at over 10,000 independent coffee shops around the world and our full lineup of products can be found in thousands of stores across 4 continents. Minor Figures has been B Corp Certified since 2022.
We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome curious, free-spirited, bold thinkers to help us create and evolve. We value individuality and a team made up of people who bring a diverse range of experiences and perspectives to the table. If you share our love for the unexpected and you want every day you spend at work to be a chance to flex your creativity and test-drive your maddest ideas, we’d love to hear from you.
ABOUT THE ROLE
Target Start Date: November 17th or later
This is a fast-paced, highly autonomous position for someone who naturally builds rapport and has a very organized, detailed and analytical mind. You must live and breathe specialty coffee, and be eager to do cold outreach to accounts to build and enhance relationships across cafes and foodservice accounts in the Eastern Region of North America. In this role you will strengthen relationships with existing accounts to ultimately improve top line revenue.
WHAT YOU’LL BE RESPONSIBLE FOR
The Cafe Account Retention Rep is responsible for strengthening relationships with existing wholesale cafe accounts and preventing customer attrition. This role ensures customer satisfaction through proactive support, insightful reporting, and coordination of programs that promote long-term loyalty. Working closely with the sales and marketing teams, this position serves as a frontline partner to wholesale cafes while also driving back-end analysis, forecasting, and retention strategies.
Account Retention & Growth:
- Outreach via phone or email (on rare occasions in person) to keep accounts connected to the brand, ensure customer & product satisfaction, and upsell with new products
- Be the key point of contact for ordering or service challenges, product inquiries, marketing support, activation opportunities, and marketing support.
- Liaise with regional selling team to share account updates, wins, risks and opportunities
Attrition Prevention:
- Analyze sales reports to monitor account performance, flag voids/declines, and track retention metrics
- Work cross-functionally to investigate and respond to causes of voids or declines, identifying patterns, and proposing and implementing solutions that retain accountsCompile and analyze sales reports to monitor account performance, flag voids/declines, and track retention metrics.
- Contribute to sales forecasting efforts by sharing insights from existing account trends, product movement, and potential growth risks.
- Work with the sales leadership team to develop tools that support strategic planning.
Internal Support:
- Be the eyes and ears for the field sales team with assigned existing accounts
- Contribute to sales forecasting and planning
- Collaborate with the marketing team to roll out account-level programs, merchandise or promotions
- Provide field-level insights and account health updates to the broader sales team to support retention efforts.
- Assist sales team with retention planning, re-engagement campaigns, and high-touch account initiatives.
- Support the development and execution of in-market activations or events that strengthen customer engagement and brand connection.
ABOUT YOUR TEAM
You’ll be reporting to the Director of On Premise Sales. Our sales team is broken up into 2 channels; On Premise (cafe and foodservice), and Off Premise (retail grocery). We are all coffee people and are very immersed in the coffee community nationwide but we are equally as passionate about all of our customers and segments of business!
Although the North American team is remote, we are a very close knit bunch. We might be a small team but we have a ton of drive and truly believe in our products. We like to build lasting relationships within our team as well as with our customers.
ABOUT YOU
We hire humans, not machines, and our team is made up of people who will bring the energy, are eager to learn, and embrace every day being different.
We’re big on collaboration and we want everyone on the team to take pride in their work. You’ll thrive here if you adapt easily to change, face challenges head-on, and love to jump right in and figure it out as you go along.
Some core skills and experience:
- Relevant account management experience within the Cafe channel
- Experience with cold calling and customer outreach; demonstrated ability to build relationships and rapport virtually.
- Deep knowledge of the coffee scene and area/geography of the Eastern region of North America.
- An entrepreneurial mindset and deep understanding of early-stage business
- Strong experience in developing, owning and driving market-level KPIs at various levels of an end customer.
- Detail oriented, highly organized and strong time management
- Must be adept and comfortable in MS Office Suite, Slack, Google Suite
- Experience with a CRM platform, preferably Copper
- Strong communication and analytical skills
- Genuine willingness to collaborate with internal teams to drive success
Due to this job being active within the field, there are some physical job requirements
WHAT’S IN IT FOR YOU
As part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s all of us that make this happen.
But of course, we look after you in the other ways that you’d expect:
YOUR COMMITMENT
This role requires residence within the Eastern US territory. There will be required travel for account visits and events throughout the territory.
This role is an exempt role working 40 hours per week. The work schedule is (EST or CST) Monday-Friday between 8:00am- 5:00pm with flexibility for events/trade shows and other work related travel that may occur on weekends.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
At Minor Figures everyone is welcome. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.
WHAT’S NEXT
You’re sold? The coffee is brewing, you’re ready to hit send and sit back and wait for a response?
In order to make that happen:
