Supply Chain Coordinator - APAC

Permanent employee, Full-time · AU

We are looking for a bright, dynamic individual to join our small and busy team in Melbourne, Australia in the role of Supply Chain Coordinator. Your daily duties will include processing orders, packing / dispatching orders for ecommerce, managing customer service and rectifying any issues which may occur. 

This role will work closely with operations, sales, finance, and marketing in managing the day to operational requirements of the Australian business. This is a hands-on role, perfect for someone who is starting out in supply chain and is keen to learn the ropes in a small business while getting exposure to how a global business operates.
As ​this role might suit someone starting out their Supply Chain journey, and putting their transferable skills to good use, we know ​there will be a lot of learning on the job. But that's what we want. Sure, for ​this role, ​we have duties below, but don't feel ​you're limited to them, nor feel you'll be covering them all off from day one. But ​let's look at some of the key areas you'll be ​getting stuck in to:

Stock Control
  • Working efficiently with 3rd party warehousing to manage inventory / warehousing and logistics daily
  • Assisting in managing stock enquiries from internal and external stakeholders
  • Assisting in Coordinating stock takes and ensure inventory system is always up to date
  • Assisting in managing EOM process
  • Complete Daily / Weekly / Monthly reporting
Order Fulfilment
  • Coordinating and processing daily orders including EDI orders for major customers.
  • Organising and manage deliveries for local and export customers
  • Releasing orders whilst managing stock allocation.
  • Reporting on stock replenishment & order fulfilment
  • Providing clear & concise communication to customers around availability/delivery dates/backorders
  • Ensuring correct batches are dispatched as per Inventory Manager’s inventory plan and direction
  • Completing daily tasks such as invoicing customers on delivery date, updating SOH, etc.
Customer Service
  • Presenting Customer Service excellence by exhibiting and instilling a “customer first” mindset.
  • Building strong relationships with all supply chain partners and customer contacts.
  • Ensuring customer master data is accurately maintained
  • Effectively communicating expected delivery time lines with customers and clients.
  • Communicating risks with Australian team when raised by customers
  • Working with UK team around reporting monthly customer service results
E-commerce Order Management
  • Inventory management including unpacking supplier orders, restocking
  • and stock rotation.
  • Picking and packing e-commerce web-shop orders.
  • Unpacking and processing returns from customers.
  • Informing customers of tracking details
  • Working with Global Ecommerce Manager concerning forecasting
  • Working with Marketing Manager around setting e-commerce experience
Continuous Improvement
  • Working with management team in highlighting opportunities in customer service (both B2B and B2C).
  • Working with the Head of Operations in improving B2B processes through integrations and documenting best practice.
  • Working with the Head of Operations to develop and identify opportunities for process improvements
Reporting into Oscar, our Head of Operations for APAC, you will be a key part of a small but tight team who are responsible for the supply chain and operations for the APAC market. This role will be key in supporting the execution of the local supply and operations strategy. 

The operations team cross functionally works with sales, marketing and sales ensuring they have everything they need to do their jobs better than any of our competitors.
We want people to come into Minor Figures to ​be a true version of themselves ​every day. Every day. ​No matter if you're up, or if you're down, we want people that embrace every day being different. People that can bring the energy, support their team mates when the times get hard, but not hold off from asking for support themselves. 

We hire humans, not machines, so let’s look at the key skills that we love to see. People that:

  • Live and breathe their authenticity and individuality in everything that they do.
  • Take pride in what they do, and inspire others to do the same.
  • Have a sense of fun and adventure, along with a hands on & a can-do approach.
  • Not be phased by constant change and challenges and willing to adapt and implement solutions.
  • Collaborate like crazy & have a willingness to help in all areas of the business when needed.
  • Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.
More specifically, for the Supply Chain Coordinator, here’s what we’d love to see:

  • Previous experience in supply chain preferred
  • Experience in customer service
  • Exceptional attention to detail and organisational skills.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Experience with ERP system or similar inventory, accounting, and CRM platforms.
  • Ability to manage competing priorities
  • Understanding of the importance of controls and procedures.
  • Proactive, able to manage own workload and ensure deadlines are met.
  • Good verbal and written communication skills, confidence to speak to customers
  • Reliable, enthusiastic and conscientious with the ability to adopt a common sense and flexible approach to supporting the business.
  • A self-starter who works well as part of a small team.
We realise that a job is more than just the take home salary each month. So what are you really getting?

As part of the MF team, not only will you have the opportunity to own your role and make it, you and us a success, you’ll also be becoming part of something very special. Minor Figures’ ethos is that everyone is welcome, as long as you leave all hang-ups, social barriers and prejudices at the door.

You’ll embark on a journey that doesn’t have a destination. It just keeps going. Your contribution will help us become the most loved brand on the planet & the number speciality coffee brand. With that, you’ll grow, develop and progress as we do and you’ll play your part in us having a planet to do this on.

And, as part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s you and us all that do make this all happen.

But of course, we look after you in the other ways that you’d expect:

  • 20 paid national holidays per calendar year + public holidays
  • Superannuation contribution
  • Employee share options scheme, available to all full time employees.
  • Flexible working to meet the needs of the role
  • 1 day paid leave to support a cause of your choice through volunteering or activism 
  • Free oat milk & endless office coffee’s and training from your barista teammates  
  • Great work culture encouraging you to be optimistic, experimental and daring
  • 30% discount on products from our online shop
  • Unlimited one to one coaching sessions with More Happi
  • Unlimited access to Calm app
Your main place of work will be our office, here at 16 Porter Street Prahran.

Hours of work will generally be 9.00am – 5:00pm but may vary with workload or by agreement. 
At Minor Figures everyone is welcome.  We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.
You’re sold? The coffee is brewing, you’re ready to hit send and sit back and wait for a response?

In order to make that happen:

  • Submit a Resume and any supporting documents to us.
  • Tell us why you want to work with us at Minor Figures.
Thank you for your interest in working at Minor Figures.
Let us just jump in before you’ve even hit send on your application to say a huge thank you for your interest in working with us finding out more about what we do. We can’t wait to hear more about you in return.

The only thing you really need to know about Minor Figures is that we’re all obsessed with coffee. What began with three friends and a conversation on a rooftop in 2014 has since grown into a global team of baristas, analytics, musicians, creatives, activists, operatives, artists, and a whole lot in between. Based mainly across the UK, Australia, and North America, we’re connected by a shared love for specialty coffee - drinking it, making it, and creating the perfect Oat M*lks to pair with it. 

Our sustainability ethos guides everything we do. We’re big on creating a positive impact on both people and the planet, which is why we are both carbon neutral and B Corp Certified.

We’re all about connection and community – both within our team and within the coffee industry as a whole. Every new addition to the Minor Figures fold brings different skills, unique experiences, and fresh perspectives.

The recruitment and hiring process should be 100% authentic, honest, and welcoming for everyone involved. We want to hear all about you and meet you exactly as you are, both inside and outside of work. 

In return, we’ll tell you all about what opportunities will be open to you, the challenges we can overcome together, and the way we see your role enriching the team.

We’re always looking to grow our team in the most meaningful way we can. With a focus on collaboration and flexibility, we don’t look to box people in or set rigid processes. 

We make sure everyone feels supported bringing their biggest ideas to the table, pushing boundaries, and approaching their work in bold, unconventional ways. As a fast-growing company, every day can feel like the first - the energy is high, we’re always pushing past new challenges, and it’s incredibly rewarding.

We want to hear all about what you’re passionate about, what you’re best at, and what inspires you. You deserve to tell us about who you are, so please, don’t hold back.

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